FAQs
I have allergies/dietary requirements - how do I let you know?+
When you register your child, you'll go through our Allergy Wizard, which walks you through selecting any known allergens and how they should be treated. We currently offer vegetarian and meat options, with gluten-free available twice a week, and all our meals are nut-free due to school policy. If you have a question before registering, contact us at info@munchboxclub.com.
How does booking and cancelling work?+
Meals are booked one half-term at a time, with a minimum of 2 meals per week across the whole term. If your plans change, you can cancel a booked meal up to 1 week in advance for a credit. If your child is ill on the day and it's too late to cancel, message us via WhatsApp or email - we'll confirm back to you and let the kitchen know, though no refund applies for same-day changes.
Can you deliver lunches somewhere other than school, or cater events?+
We deliver directly to your child's school. For events, parties, or additional lunches outside term-time delivery, get in touch at info@munchboxclub.com and we'll see what we can do.
Who prepares the lunches, and where?+
Our meals are prepared in a fully equipped local kitchen by our experienced Head Chef, portioned into individually labelled insulated containers, and delivered to school just before lunchtime so they stay warm.
What lunchboxes do you use?+
Two-compartment insulated lunchboxes that are dishwasher-safe, leakproof, and BPA-free.
How do I see what's on the menu / what my child is eating?+
Check our Menu page for the upcoming weeks' meals. If you'd like to see a photo of your child's finished lunch, let us know at the start of the week and we'll happily send one.
How do you protect my family's data?+
We take the security of your and your child's information seriously - see our Privacy Policy for the full details on what we collect, how we use it, and your rights.